Buyer Programme Operations Executive

Richmond United Kingdom
35 hours / week
Contract Type: 
Schedule Type: 
Full Time
Job ID: 

RX is in the business of building businesses for individuals, communities and organisations. We elevate the power of face-to-face events by combining data and digital products to help customers learn about markets, source products and complete transactions at over 400 events in 22 countries across 43 industry sectors.   RX is passionate about making a positive impact on society and is fully committed to creating an inclusive work environment for all our people.   RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.www.rxglobal.com 

About RELX
RELX is a global provider of information-based analytics and decision tools for professional and business customers. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of whom almost half are in North America. 

Are you looking for an opportunity to work on the leading events in the meetings, events and incentive industry?

About IBTM: We love events!  We organise the leading events for event organisers, including our flagship IBTM world in Barcelona as well as events in the Americas and Asia.  We are passionate about creating amazing experiences that planners can be inspired by.

Our business is about making face to face connections so we are looking for outgoing, customer centric people to join our hard working team in a busy, dynamic and agile work environment.

We are looking to recruit a highly motivated and enthusiastic Buyer Programme Operations Executive to work on the Hosted Buyer Programme primarily for IBTM World in Barcelona. The Hosted Buyer Team recruit high level meeting and event organisers to attend our events and ensure they have an amazing and productive experience.

Our ideal candidate will be super organised and have excellent attention to detail.  The role is really varied so you need to be great at multi-tasking and happy to work on multiple projects at the same time.  You must be good on computer systems and databases (we have our own in-house) and fast at picking things up as well as being great with people and customers as we are looking to ensure that our customers feel really valued.

The role: To work with the Hosted Buyer Team on buyer operations. This is a really broad role covering all aspects of the buyers event attendance and encompassing everything from managing hotel allocations and travel to helping them manage their onsite appointments and organising onsite events as well as dealing with their enquiries relating to their visit to our shows.

Key Responsibilities

  • Management of post event tours and organisation of onsite events such as dinners, networking events and conferences
  • Managing the fulfilment of sponsorship deliverables related to Hosted Buyers
  • Management of brief submissions and deliverables required for Hosted Buyer registration set up on the HB database /platform
  • Management and build of Hosted Buyers invitations/communications from the Hosted Buyer Platform
  • Management of Hosted Buyer onsite appointment diaries including manipulation using the system, moving appointments and pulling reports
  • Contacting meetings & events suppliers on a daily basis via email or phone to confirm the information provided on hosted buyer applications
  • Manage and coordinate with the REPH team a high volume of incoming Hosted Buyer queries in a professional manner by email and phone
  • Actively encourage registered Hosted Buyers to fulfil their appointment commitment
  • Liaise with official travel partners on Hosted Buyers travel and accommodation arrangements
  • Provision of excellent customer service, using a proactive and creative approach
  • Contribute to the flawless delivery of the Hosted Buyer Programme in Barcelona
  • Administrative duties to support the Hosted Buyer Programme

Ideal candidate profile:

  • Good interpersonal, written and telephone communication skills
  • Organisation and logical thinking skills
  • Excellent database/IT skills, especially Excel and data analysis
  • Highly proactive approach to gathering prospects and registrations
  • Ability to work calmly under pressure with great attention to detail
  • Enthusiastic team player who can work collaboratively in an international environment
  • Excellent time management skills with the ability to meet deadlines and juggle priorities
  • Creativity – developing and proposing solutions to queries and a positive approach to conflict resolution
  • An interest in the international events industry
  • A flexible approach to working methods, hours of attendance and other duties that maybe required

In return Reed Exhibitions offer a dynamic, agile working environment in the centre of Richmond, a multitude of benefits and excellent training and opportunities for career progression.

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