Digital Product Success Analyst(s)

Richmond United Kingdom
35 hours / week
Contract Type: 
Schedule Type: 
Full Time
Job ID: 

About RX Global

RX is in the business of building businesses for individuals, communities and organisations. We elevate the power of face-to-face events by combining data and digital products to help customers learn about markets, source products and complete transactions at over 400 events in 22 countries across 43 industry sectors.   RX is passionate about making a positive impact on society and is fully committed to creating an inclusive work environment for all our people.   RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business

About RELX

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of whom almost half are in North America.

Reports to:  Digital Programme Director; Based at: Range of RX offices UK;
Working hours: to cover UK working hours

The opportunity:  The Digital Product Success Analyst will work with RX technology (GTech) to drive product value and ensure the digital event platform maximises value for RX business units (BUs). They will be a link between BUs and product teams, both as ambassadors for our platform, as well as championing a results driven approach to product development requests. This role is vital to the success of RX as a whole in a changing economic and digital landscape. 

 Key responsibilities: 

  • Business Unit Digital Stakeholder Management
  • Collaborate on training and support material for Business Unit (BU) and RX Operations 
  • Assist BUs in understanding how they can achieve their product goals with RX platforms  
  • Ensure best practice is followed by BUs to maximise the value they get from RX platforms. 
  • Evangelise RX Platforms and act as SME on RX Platforms 
  • Ensure BU’s business needs are met 
  • Monitor and improve the adoption of key digital capabilities to maximise value 
  • Product Partnering 
  • Be the voice of the BU digital teams, encourage best practice in bringing products to market 
  • Develop and maintain strong relationships with key RX partners including Product Management, Support, Operations and BU regional teams 
  • Deliver projects which support product development, commercial, legal or technical requirements outside the product teams 
  • Assist with any required governance ensuring regional offices meet global compliance requirements 

Essential Skills and Experience 

  • Experience delivering training outcomes for a global product 
  • Excellent verbal and written communications skills in business English 
  • Experience of supporting internal customers of iteratively built products 
  • Stakeholder management with business stakeholders in globally distributed business units 
  • Experience helping product teams plan for a scaled rollout of their features 
  • Project Management, including risk management and status updates 
  • Experience working with agile product development teams 
  • Experience working with a multi-cultural organisation across time zone and country boundaries 
  • CMS exposure (e.g. Adobe Experience Manager) 
  • Ability to analyse requests for enhancements and ensure they are valuable 
  • Data Analysis including PowerBI and Google Analytics 
  • Experience of writing clear userguides and best practice guides for partners whose first language may not be English 


  •  ​Experience working with the software development lifecycle 
  • Knowledge and experience of Content Management Systems best practices 
  • Experience working with a matrix organisation 
  • Basic Web Skills (HTML, CSS, JavaScript) 

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