WHAT’S EXCITING ABOUT THIS JOB:
The Registration Manager role is an exciting opportunity for you to utilize your project management, marketing, logistical and complex problem-solving skills while applying your creativity on various events. It’s a multi-faceted and fast paced job with many opportunities to collaborate with your show teams to integrate and execute new cutting-edge technologies, programs and services for the specific industry’s needs. This ever-evolving role provides very active days working with colleagues and vendors throughout each show cycle. You will partner with show teams, digital experts, client services, contractors, and associations to develop registration processes with customer focus at the forefront while implementing best practices to capture the data that will provide insights and content to our valued customers.
You will be responsible for statistical reporting throughout the registration show cycle and manage each event’s registration budget throughout the year.
There are entrepreneurial aspects to this position in conjunction with working on registration projects across multiple disciplines, including digital, social media, special events, marketing, sponsorships, education/conference programming, and more. You will travel up to 9 times a year throughout the country to manage the onsite registration process at venues throughout the country! You will see all your hard work come to fruition and witness how it is all directly related to the success of the event!
DUTIES AND RESPONSIBILITIES:
Manage all facets of the registration process for assigned shows, including budgeting, forecasting, creating set-up letters, construction of the registration websites including content and design (in conjunction with the marketing and digital teams) and managing overall registration business rules Innovative thinking regarding how to make it easier and faster for servicing our customers in the registration process both on the web and on-site, while improving the overall customer experience. Monitor all web registration pages and all related links and implement all revisions immediately. Develop the on-site registration layout using Visio to include counters, furniture, kiosks, electric, WIFI, signage, etc. Schedule, hire, and train all on-site temporary staff while managing budget. Supervise registration personnel, registration vendors, temporary staff, and contractors pre-show and on-site. Work with Sponsorship Fulfillment team to coordinate registration sponsorships for web registration pages and on-site at registration areas. Responsible for the development, distribution, and monitoring of registration weekly, onsite and post show reports and data analysis. Assist and guide Client Services, Customer Success, and show teams with various customer inquiries. Process purchase orders and payments for temporary staff, vendor, and contractor invoices. Partner with all levels of staff in each department throughout the organization.
Bachelor’s degree or equivalent business training or experience required.
Two or more years of registration experience strongly preferred.
Project Management experience required.
Must have strong organizational, collaborative, and interpersonal skills, and be able to handle multiple projects and successfully meet deadlines.
Must have the ability to develop and analyze budgets, forecasts, and contracts.
Must confidently communicate with vendors, agencies, associations, and all levels of personnel throughout the organization.
Marketing aptitude and/or experience a plus.
Critical thinker and complex problem solver.
Ability to work in fast past, demanding environment.
Expertise in the Windows environment also necessary.
Ability to manage client, vendor, association, and team relations daily.
Ability to travel is required.
The job you are applying for is subject to a COVID-19 vaccination requirement. The successful candidate will be required to submit proof of vaccination showing their last dose of a COVID-19 2-dose vaccine or one dose of a single dose vaccine approved or authorized by the FDA or WHO and maintain up to date vaccination as recommended by the CDC. If you are unable to be vaccinated due to a medical condition or a sincerely held religious belief, practice, or observance you should speak to a recruiter about requesting an exemption/accommodation.