Technology

Network Technician

Location:
Horsham, PA USA
Hours:
40 hours / week
Contract Type:
Regular
Schedule Type:
Full time
Job ID:
R54489

About the Role 

You will provide technical assistance to customers by answering and resolving problems in person, telephone or email. You will troubleshoot and resolve desktop, laptop, printer, hardware, software, operating system, email and related issues.  

Responsibilities 

  • Configuring and setting-up workstations and laptops for our on-site customers 

  • Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly 

  • Monitoring, supporting and troubleshooting our IT infrastructure for operating issues involving failures, degradation and event correlation  

  • Resolving desktop computer issues for hardware, software and printing by performing troubleshooting and successful problem resolution 

  • Initiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customers 

Requirements 

  • Have experience of performing hardware and software installations, configuring desktops and laptops and troubleshooting issues 

  • Have great verbal and written communication skills and able to build relationships with customers and teams 

  • Have good problem-solving skills and the ability to troubleshoot operational issues 

  • Have a basic understanding of software monitoring tools 

  • Be able to travel around 25% to provide technical support and assistance for tradeshows 

  • Have an understanding or experience with backup procedures 

  • Have good organisational skills when dealing with multiple priorities and issues 

Work in a way that works for you 

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees. 

Working with Us 

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace. 

Working for you 

We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:  
 
- Comprehensive, multi-carrier health plan benefits  
- Disability insurance  
- Dependent care and commuter spending accounts  
- Life and accident insurance  
- Retirement benefits (salary investment plan/employer stock purchase plan)  
- Modern family benefits, including adoption and surrogacy  

About Us 

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.  

Conditions of Employment 

  • You must be a U.S. citizen to apply for this position. 

  • You must successfully pass a background investigation and achieve Public Trust security clearance. 

Join Us 

Join us in shaping a more just world. 

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