About the Role
You will provide technical assistance to customers by answering and resolving problems in person, telephone or email. You will troubleshoot and resolve desktop, laptop, printer, hardware, software, operating system, email and related issues.
Responsibilities
Configuring and setting-up workstations and laptops for our on-site customers
Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly
Monitoring, supporting and troubleshooting our IT infrastructure for operating issues involving failures, degradation and event correlation
Resolving desktop computer issues for hardware, software and printing by performing troubleshooting and successful problem resolution
Initiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customers
Requirements
Have experience of performing hardware and software installations, configuring desktops and laptops and troubleshooting issues
Have great verbal and written communication skills and able to build relationships with customers and teams
Have good problem-solving skills and the ability to troubleshoot operational issues
Have a basic understanding of software monitoring tools
Be able to travel around 25% to provide technical support and assistance for tradeshows
Have an understanding or experience with backup procedures
Have good organisational skills when dealing with multiple priorities and issues
Work in a way that works for you
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
Working with Us
LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.
Working for you
We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Comprehensive, multi-carrier health plan benefits
- Disability insurance
- Dependent care and commuter spending accounts
- Life and accident insurance
- Retirement benefits (salary investment plan/employer stock purchase plan)
- Modern family benefits, including adoption and surrogacy
About Us
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
Conditions of Employment
You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation and achieve Public Trust security clearance.
Join Us
Join us in shaping a more just world.