Technology

Software Engineer II (ServiceNow) - Remote

Location:
HOME-BASED, OH USA
Hours:
40 hours / week
Contract Type:
Regular
Schedule Type:
Full time
Job ID:
R54007

This position is for a Software Engineer II and will require completion of software development assignments which include Research and Analysis, Design and Prototyping, Development, Integration and Testing, Implementation, and Maintenance.

RESPONSIBILITIES:

  • Participate in the administration and configuration of the ServiceNow application modules
  • Participate in the creation of new solutions and/or enhancements to existing solutions using ServiceNow development tools and other programming / scripting languages (REST, JavaScript, HTML, PowerShell, etc.)
  • Resolve Incidents and fulfill Service requests and stories according to defined Service Level Agreements (SLA) and company policies
  • Consult with customers regarding ServiceNow features and functions
  • Engage with customers to create Dashboards and Reports (as requested)
  • Create, maintain, and execute test cases utilizing the ServiceNow Automated Test Framework (ATF)
  • Create and maintain documentation

QUALIFICATIONS:

  • 2+ years of Software Engineering experience
  • BS Engineering/Computer Science or equivalent experience
  • Experience in an application development role: proficient in REST, JavaScript, and HTML
  • The ability to evaluate business problems: develop technical specifications and solutions that meets or exceeds the defined requirements resulting in a better customer experience
  • Familiarity with IT Service Management (ITSM) including Information Technology Infrastructure Library (ITIL) practices
  • Effective communication skills (written, verbal, and active listening)
  • Ability to prioritize competing tasks

    PREFERRED SKILLS:

    • Experience within the ServiceNow ecosystem (development tools, database schema, etc.) and ITSM applications (Incident, Change, Problem, Knowledge, and Asset)
    • Familiarity with ServiceNow Configuration Management Database (CMDB) schema and CI classes
    • Create, implement, and maintain REST APIs and integrations between ServiceNow and external services
    • Familiarity with Public Cloud (IaaS and SaaS) and On-Premise Data Center concepts and technologies
    • Familiarity with Agile methodologies

    LOCATION:

    • Remote - US
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